Exchanges, or Credits: At Ivysdomain.com, we understand that sometimes an error can be made in good faith by a customer, or a seller when purchasing on-line. Please read our policy below to ensure that any such issue, should one arise, can be handled quickly, and to your complete satisfaction! If, upon receipt of your purchase, you are not satisfied with the order, contact service@ivysdomain.com within 24 hours of your receipt of the order for Return Authorization Invoice.... All sales are deemed as final at the time of shipping, unless certain specific conditions prevail as described in our Merchandise Return Policy. By purchasing through the Ivy’s Domains site, you are agreeing to this policy, as stated herein.

A Return and Exchange Form is enclosed with every package .Please indicate if you prefer to receive a refund or exchange, or make a exchange of merchandise of another item of similar price.
Shipping and handling fees are not refundable.

Please send your package, including your return and exchange form to:

Customer Service Ivy’s domain
692 Crestwood Drive
Mountain City, TN 37683

Policy for refused returns:

No returns can be accepted, due to health considerations and some state laws, on any Lingerie, Cosmetics, or Herbs, Oils.

All sales of any Lingerie, Cosmetics, or Herbs or Oils are deemed Final. Accept for special consideration and arrangements that have been made with customer services.

No returns, exchanges, or acceptance of items for any candles that have been burned, or used.

No returns, exchanges, or acceptance of items can be accepted without a Return Authorization Invoice that is sent with every order shipped.

Replacement items for goods damaged in shipping: Replacements for damaged goods will be offered only after contacting customer service with a description of the damage... Replacement items or credit for goods damaged in shipping , will be shipped immediately upon receipt of the items in question when returned to customer service at Ivy’s domain with a Return Invoice issued with merchandise the time the item was shipped to you....If the damaged item in question, is not in stock at the time of receipt, or if the item is a "Special Order", then you will receive e-mail or phone call informing you of the expected date of delivery. We will ship your purchase as soon as it becomes available, unless credit is otherwise requested.

Refunds, Store Credits, and Exchanges: A refund or exchange will be promptly processed in the event the items shipped to the customer are not the items purchased, or believed purchased, as shown in the original invoice and receipt at the time of the original order. All refunds and exchanges will be processed only with the correct Return Authorization Invoice issued by customer service . All refunds will be issued within 7 - 10 days of receipt of the items in question, when accompanied by the correct Item number on the Return Invoice issued with merchandise that was shipped to customer. Or other arrangements that have been made with customer service, after you have contact them with the error that was made.

All shipping for USPS, for each item is listed on the web page the item was purchased on.
The total shipping cost is clearly stated on the check out of the site, during final purchase. It will at this time give you the opportunity to either accept the shipping charge applied or change shipping method, which may or may not change shipping cost for the total sale you want to purchase.

Restriction of Shipping
Unfortunately, due to certain trademark, labeling, and product content and embargo restrictions, we currently do not ship all products to all countries. The following list outlines those restrictions of certain products:

1) Fragrance : Alcohol-based product to all countries except U.S. territories and Canada. and some restrictions may apply.
2) Herbs: Some Herb-based product in some countries and states within the USA and Canada, have restrictions that may apply that we are not aware of. Please check your local governing laws on herbs before purchasing herbs from our site. We will not be responsible for herbs sent in restricted areas.

3) Acetone products: Restrictions apply via air freight with acetone products and can not be shipped.

Countries that are restricted from all shipments due to USA embargo laws:
Cuba, Iran, Iraq, Libya, North Korea, Rwanda, Sudan, Yugoslavia,Pakastan, Afghanistan, Turkey.

Email : service@ivysdomain.com for more information on merchandise, returns and shipping or call Customer Serviece at 423-914-0823

Ivydomain.com is located in Northeast Tennessee.